Royal Mail Tracked 24
A faster tracked service with a next-working-day delivery aim after dispatch.
- Royal Mail DeliveryReliable UK service
- Delivery ChoiceOptions shown at checkout
- Tracked ServicesUpdates when available
- Freshness GuaranteedOr we'll make it right
Delivery Options
Orders are dispatched with Royal Mail. Available services, delivery estimates and charges are calculated for your address and shown at checkout.
Royal Mail Tracked 48
A tracked service with a two-to-three-working-day delivery aim after dispatch.
Special Delivery
A guaranteed Royal Mail service may be offered for eligible orders and postcodes.
Track Your Delivery
Where tracking is included, your dispatch email will contain your Royal Mail tracking reference.
Delivery Areas & Charges
We deliver to eligible UK addresses. The Royal Mail service and final charge available for your postcode are confirmed at checkout.
| Royal Mail Service | Delivery Aim | Tracking | Price |
|---|---|---|---|
| Tracked 24 | Next working day after dispatch | Included | At checkout |
| Tracked 48 | 2-3 working days after dispatch | Included | At checkout |
| Special Delivery | As displayed at checkout | Included | At checkout |
Where We Deliver
Delivery is available to eligible addresses across:
- ✓ England
- ✓ Scotland
- ✓ Wales
- ✓ Northern Ireland
Enter your postcode at checkout
to see delivery options for your area.
Our Delivery Process
- 1. You Place Your Order Choose an available Royal Mail service at checkout.
- 2. We Handcraft Your Flowers Our expert florists create your bouquet with care.
- 3. We Deliver Your flowers are carefully packed and delivered.
- 4. You Enjoy Fresh, beautiful flowers straight to their door.
Florai Policy
Delivery Policy
We dispatch eligible UK orders using Royal Mail. The services, estimated delivery times and charges available for your postcode are displayed at checkout before payment.
Dispatch and delivery estimates
Your order confirmation shows the delivery option selected. Delivery aims begin when your order has been dispatched, not when it is placed. Tracked 24 and Tracked 48 are delivery aims and are not guaranteed services. Only an option expressly described as guaranteed at checkout is guaranteed.
Tracking and delivery instructions
When tracking is included, we send the Royal Mail reference after dispatch. Royal Mail may offer delivery preferences such as a safe place, neighbour delivery or redelivery. Please ensure the recipient name, address and postcode are correct before ordering.
Delays and failed delivery
Weather, seasonal demand, access restrictions and Royal Mail disruption can affect delivery. If an order has not arrived within the estimated window, contact us with your order number so we can investigate. We cannot be responsible for delays caused by an incorrect address or unavailable recipient, but we will always try to help.
Florai Policy
Returns & Refunds
Fresh flowers are perishable and personalised arrangements may be made specifically for an order. Change-of-mind returns may therefore not be available for these items. This does not affect your statutory rights when goods are faulty, damaged or not as described.
Damaged or incorrect orders
Please contact us as soon as possible after delivery with your order number and clear photographs of the item and packaging. We will review the issue and, where appropriate, arrange a replacement, partial refund or full refund.
Non-perishable gifts
For eligible non-perishable, non-personalised goods bought online, contact us within 14 days of receiving the item if you wish to cancel. Items should be returned unused and in their original condition. Refunds are processed after the returned item is received and checked.
Need help?
Contact Florai with your order number. Nothing in this policy limits rights provided by UK consumer law.