Legal & Company Information
We believe in being open about who we are.
MyFlowers is a UK-registered company, and we publish our full company details here so you can order with confidence.
We are here!
This is the Florai London studio,
not a retail shop. You can place
your order online or give us a call.
Contact WhatsApp number
We offer round-the-clock services, 7 days a week, and accept orders via WhatsApp.
Customer support
If you need help with the order, please contact our support. We usually reply within 1 hour.
Business enquiries
For all other non-customer related business enquiries. We usually reply within 1 business day.
Compliance
Licensing
No special licence is required to sell
flowers and gifts in the UK; we
comply with UK e-commerce and
consumer law.
Responsible sourcing
We work with trusted florists and suppliers
to source fresh, good-quality flowers, and
we handle substitutions transparently
when a specific stem isn't available.
Consumer compliance
We follow UK GDPR, the Data
Protection Act 2018 and UK
consumer law across every order.
See our Privacy Policy and Terms.
Policies & legal documents
Terms & Conditions of Sale
Bordering, payment, delivery and our freshness guarantee.
Freshness Guarantee & Replacements
7-day freshness guarantee with free replacement
Cookie Policy
How we use cookies
Privacy Policy
how we handle your data under UK GDPR.
Guarantees & commitments
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7-day freshness guarantee
If flowers don't last 7 days, we'll arrange a free replacement.
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Photo before dispatch
You see a photo of your actual bouquet before delivery.
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Fast delivery
Same-day delivery from as little as 3 hours across the UK, plus next-day.
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Flexible cancellation & changes
Change or cancel before your order is handed to the courier, with no penalty.
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Secure payment
SSL-secured; PayPal, Klarna, Apple Pay, Google Pay and major cards via Shopify Payments. We don't store card details.
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AI-assisted greeting card
Free personalised card, with AI-suggested wording if you like.
FAQ
Who owns Florai?
We're an independent, privately owned UK company, run by our founding team — no outside holding company.
How can I check Florai is a legitimate company?
We're registered in England & Wales. You can verify us on the Companies House register, and we publish our office address and contact details openly.
Where is your office — can I visit?
Our registered office is 24 King's Road, Chelsea, London SW3 4UD. It's an administrative office, not a shop: we're online-only with courier delivery, and our support is available 7 days a week.
I'm a business customer — can I get an invoice?
Yes. We can issue an invoice with our legal name and company number; contact concierge@florai.co.uk.
How do you protect my data?
Under UK GDPR; your data is used only to fulfil your order and improve our service, never shared for marketing. See our Privacy Policy.
What if I have a complaint?
Contact our support team — we'll always try to resolve it quickly and fairly. Your statutory rights under UK consumer law also apply.