Quality & compliance
at Florai we hold ourselves to high standards — for quality, data security and responsible business. Here's how we back that up.
Trust badges
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Secure payments
SSL, PCI DSS, GDPR-compliant
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4.9 / 5
2,500+ Google reviews
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100% photo approval
Every bouquet checked before dispatch
Guarantees & commitments
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7-day freshness guarantee
If flowers don't last 7 days, we'll arrange a free replacement.
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Photo before dispatch
You see a photo of your actual bouquet before delivery.
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Fast delivery
Same-day delivery from as little as 3 hours across the UK, plus next-day.
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Flexible cancellation & changes
Change or cancel before your order is handed to the courier, with no penalty.
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Secure payment
SSL-secured; PayPal, Klarna, Apple Pay, Google Pay and major cards via Shopify Payments. We don't store card details.
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AI-assisted greeting card
Free personalised card, with AI-suggested wording if you like.
Data protection & security
GDPR
We process your personal data in line with UK GDPR and the Data Protection Act 2018. Your data is used to fulfil your order and improve our service, and is never shared without a genuine need or your consent. See our Privacy Policy.
Secure payments (PCI DSS)
Our site uses SSL encryption, and all payments are processed through a secure, PCI DSS-compliant gateway with 3D Secure. We accept PayPal, Klarna, Apple Pay, Google Pay and major cards (Visa, Mastercard, Amex and others) via Shopify Payments.
Legal & transparency
Company details
Florai London, registered in England & Wales. Studio & Showroom: 24 King's Road, Chelsea, London SW3 4UD, United Kingdom
Consumer rights
We comply with UK consumer law, and clear cancellation and returns terms apply. If there's a problem with your order, we'll put it right — see our Returns and Privacy policies for full details.
FAQ
Does Florai hold certifications or accreditations?
We're a UK-registered company (No. 14323957) following industry best practice, and we're exploring external accreditation as we grow.
Where do your flowers come from?
From trusted growers in the UK and Europe and reliable partners; we expect fair, lawful conditions across our supply chain.
What does the 7-day freshness guarantee cover?
If your flowers don't last 7 days, contact us with a photo and we'll arrange a free replacement or refund. With care they often last longer — change the water and trim the stems.
How do I know my bouquet will match the photo?
We send a photo of your actual bouquet before dispatch; seasonal stems may be substituted with ones of equivalent value and quality, agreed where possible.
What does GDPR compliance mean for me?
Your data is used only to fulfil your order and contact you, never shared without consent, and you can request access, correction or deletion at any time.